Question 1

What kind of photo should I upload?

Accepted Answer

A clear, well-lit head shot of your horse — side-on or front-on works best. The closer and sharper, the better the artwork.

Question 2

How long does the artwork take to generate?

Accepted Answer

All four styles are usually ready within a minute or two. You'll see them appear as soon as they're done.

Question 3

Will the artwork really look like my horse?

Accepted Answer

Yes — we preserve your horse's exact markings, colouring, head shape and pose. Each style reinterprets the photo, but the horse remains unmistakably yours.

Question 4

What products can I print on?

Accepted Answer

Mugs, t-shirts, phone cases, tote bags, framed prints and more. Browse the shop for the full range.

Question 5

How long does delivery take?

Accepted Answer

Each item is printed to order and posted within a few working days. UK delivery typically arrives within 3–5 working days; international shipping is also available.

Question 6

Can I order more than one style?

Accepted Answer

Absolutely — many customers order the same horse in two or three different styles as gifts. Just create the portrait, choose a product, then come back and pick another style for a second order.

Question 7

What if I'm not happy with the result?

Accepted Answer

Get in touch and we'll do everything we can to make it right — we want you to love your portrait.

Frequently asked questions